SHIPPING FEES
Shipping costs are based on the contents of your order and the location to which the order is shipping. Shipping charges can only be provided once you begin the checkout process.

 

SHIPPING TIME ESTIMATES (BUSINESS DAYS)

Custom orders will ship in 24hrs to two week depending on the size of the order. You will receive an e-mail from us within 24-48 hrs after placing your order to discuss lead time. 

It could take 3-7 business days for your order to arrive depending on what region you are located and depending on the speed of the postal system that week. 

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Orders are shipped on Business Days only. Please note that Business Days are Monday– Friday, excluding U.S. federal holidays. We make every attempt to ship orders as quickly as possible. You will receive a notice with tracking number, when your package ships. For International orders please note that it can take two weeks or more depending on the final destination. Custom Orders will be quoted upon ordering. International orders shipped via USPS cannot be tracked once the leave the United States

 

CARRIER
At this time we only offer USPS Priority, USPS Express and UPS.

 

INSURANCE
All items are insured against loss or damage while in transit from Eternity Focused to the shipping address. All damages must be reported within 72 hours of receipt of order.

 

TRACKING YOUR ORDER
You will receive an email notifying you when your order has shipped that will contain shipping details and tracking information.

 

INTERNATIONAL CUSTOMERS
USPS does not provide tracking for packages once they leave the United States. We are unable to give you any information other than what the tracking shows. If you would like to receive tracking until your parcel reaches its destination, we recommend selecting UPS.

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INTERNATIONAL SHIPPING DUTIES, TARIFFS AND TAXES
If you are receiving your order outside of the United States, you will be responsible for import duties, customs and local sales taxes levied by the customs department of the country to which you are shipping. Please note that it is possible for some orders to experience a delay in customs. Eternity Focused has no control over such delays and we ask that you contact your local customs agency for further information.

 

SHIPPING DELAYS
Please note that occasionally items ordered together may not all be available for shipment at the same time. We do our best to ship the entire order together. However, if we need to send your items in more than one shipment, you will only be charged once for the shipping charges that apply to your order.

Occasionally items may be temporarily out-of-stock such. In this case, we will notify you as soon as possible with the expected ship date. 

Finally, please note shipping and delivery times are estimates and are not a guarantee. Actual delivery times may vary due to a number of factors beyond our control including, but not limited to, severe weather, natural disasters, strikes, holiday-related delays or other unforeseen circumstances. Eternity Focused is not responsible for such delays.

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WHAT IF MY ORDER IS LOST IN THE MAIL? 

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order. In that case, any replacements would be at your expense.

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RETURN POLICY​

We want to provide you with the best experience possible as we take customer satisfaction very seriously. 

 

You may return or exchange any unused or non-custom merchandise. You must have your receipt and original packaging.  Unfortunately we don't except returns on used or custom products. 

 

The vast majority of our merchandise is custom made so we cannot accept returns or exchanges on those items.

With that being said, we want you to be 100% satisfied with your order. 

If anything is wrong, please send us a photo and we will do our best to make it right.

 

If you are not happy with your order please contact us within 72 hours from receiving your order (determined by the tracking information) for an RMA explaining what seems to the problem with the order and a photo of the item(s) if they were received damaged.   

Return shipping on exchanges are the responsibility of the customer.   Once we receive your exchange, we will inspect the product and, upon our approval, your return or exchange will be processed and shipped at no cost to you.

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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

We do not refund orders for buyer’s remorse, or size exchanges. 

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Eternity Focused reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.